Frequently Asked Questions About ComfortRIDE
ComfortRIDE Frequently Asked Questions
What is ComfortRIDE?
ComfortRIDE is a new fixed fare taxi booking service that connects passengers to the nearest vehicle and has been available on the ComfortDelGro Taxi Booking App since 15 May 2019.
Where can I find ComfortRIDE on the ComfortDelGro Taxi Booking App?
ComfortRIDE is a new offering through the ComfortDelGro Taxi Booking App, clearly identifiable by the word “new” in a red circle. Passengers who wish to try this service can do so by selecting the option before tapping “Book Now”.
Can I book ComfortRIDE through the hotline?
ComfortRIDE is only available on the ComfortDelGro Taxi Booking App.
Does ComfortRIDE offer seven-seater vehicles?
At the moment, ComfortRIDE does not have the option to select a seven-seater MaxiCab. You may still book a six- or seven-seater MaxiCab through the ComfortDelGro Taxi Booking App by selecting the “6/7-seater MaxiCab” option before you confirm the booking.
Can I book ComfortRIDE at the airport?
We do not offer ComfortRIDE at the airport at this moment. Passengers have the option to queue for a taxi at the taxi stands at the different terminals.
What is the minimum fare for a ComfortRIDE trip?
The minimum fare is S$6.
Is there dynamic pricing for ComfortRIDE fares?
Fares for ComfortRIDE will adjust according to market demand and supply. Price increase may occur if there is high demand in an area.
Can I arrange for multiple pick-ups and destinations in a single trip with ComfortRIDE?
Yes, a passenger can have up to two drop-off points when booking a taxi trip using the multiple-stop feature in the ComfortDelGro Taxi Booking App. With this feature, the additional destination surcharge is automatically added into the final fares. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
What is the fare for multiple destinations for ComfortRIDE?
The additional destination surcharge is already automatically added into the final fares. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
Are surcharges included in ComfortRIDE fares?
All ComfortRIDE fares include all surcharges except ERP charges and the $5 charge for additional stop/distance travelled for every 5km thereafter or less. ERP charges, if any, will be automatically added to the final fare at the end of the trip. There is also no admin fee for ComfortRIDE if you pay by cashless.
Are metered fares subject to dynamic pricing?
Only ComfortRIDE fares are subject to dynamic pricing. If you have selected “Metered Fare” options, the fares are not subject to dynamic pricing.
What are the cashless payments available for ComfortRIDE trips?
Cash and cashless payment options, including in-app cashless payments such as credit/debit cards, NETS Click, DBS PayLah as well as Cabcharge, are accepted for ComfortRIDE trips.
Can I switch between cashless payments for ComfortRIDE while I am on board the vehicle?
You can switch the in-app cashless payments between credit/debit cards, NETS Click, DBS PayLah and Cabcharge for all trips, including ComfortRIDE and street hail.
Can I use promo codes for ComfortRIDE?
Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.
Does ComfortRIDE offer advance bookings?
ComfortRIDE is only available for current booking jobs.
